User Data Deletion Policy
In compliance with Meta Platform Terms and global privacy regulations (GDPR, CCPA), this page outlines how your data is collected, stored, and how you can permanently request its deletion.
1. Overview of Collected Meta Data
When you connect your WhatsApp Business Account to WhatsAppMate using Facebook Login or Meta Embedded Signup, we process only the minimum information required to operate your messaging channel:
- WhatsApp Business Account ID (WABA ID)
- Phone Number ID & Display Number
- Facebook User ID (Scoped to App)
- OAuth System User Access Token (Encrypted at rest)
2. How to Request Data Deletion (Step-by-Step)
You retain full ownership and control of your data. You may request deletion of all data associated with your Facebook / WhatsApp account through any of the following 3 methods:
- Log in to your WhatsAppMate account.
- Navigate to Dashboard > Connect (or Settings > WhatsApp).
- Under the Meta Cloud API connection section, click Disconnect Account.
- Confirm disconnection. All stored access tokens and active webhook subscriptions are immediately invalidated and purged.
- Go to your Facebook account's Settings & Privacy > Settings.
- In the left sidebar, click Apps and Websites (or visit Facebook Apps & Websites ).
- Locate Saas / WhatsAppMate in your connected apps list.
- Click Remove.
- Optionally check "Delete posts, videos or events..." and click Remove to revoke all platform access.
To request a complete wipe of your customer records, conversation history, contact lists, and server logs, send an email to our Data Protection team:
Data Deletion Request - [Your Business Name / Phone]3. Deletion Timeline & Data Purging
Upon receiving an authorized deletion request or account disconnection:
- Authentication Tokens & Credentials: Deleted immediately from our active database.
- Customer Contacts & Chat Transcripts: Purged permanently within 48 hours.
- Encrypted Backups: Any secondary backups are automatically overwritten and destroyed within 30 days in accordance with our disaster recovery retention schedule.
4. Contact Information
For any privacy inquiries, GDPR rights execution, or data deletion inquiries regarding our Meta WhatsApp integration, please contact: