# AiWhatsAppMate

> AiWhatsAppMate is a WhatsApp AI chatbot and automation platform built by Mango Tree Technology (New Delhi, India). It connects to a business's WhatsApp number and autonomously handles customer conversations across text, voice and images — answering questions, qualifying leads, booking appointments, running broadcast campaigns, and handing off to a human agent when needed.

Operated by: Mango Tree Technology, 3rd Floor, Plot No. 3, Sector-12, Dwarka, New Delhi 110078, India.
Contact: info@aiwhatsappmate.com · +91-8796556705
Primary market: Indian small and medium businesses (restaurants, salons, real estate, e-commerce, clinics, B2B wholesale).
Languages supported: 50+.

## Core pages

- [Home — AI WhatsApp Chatbot & Automation Platform](https://www.aiwhatsappmate.com/): Product overview, capabilities, modality matrix (text/voice/image), comparison against human agents and rule-based chatbots, and FAQs.
- [How It Works](https://www.aiwhatsappmate.com/how-it-works): Step-by-step setup — connecting a WhatsApp number, training the AI agent on business knowledge, going live, and monitoring conversations.
- [About Us](https://www.aiwhatsappmate.com/about-us): Why the product was built, the technology behind it, the industries served, and its relationship to Mango Tree Technology.
- [Contact Us](https://www.aiwhatsappmate.com/contact-us): Sales and support contact, business hours (Mon–Fri, 9AM–6PM IST), office address, and pre-sales FAQs.

## Legal and data handling

- [Privacy Policy](https://www.aiwhatsappmate.com/privacy): What data is collected, Meta WhatsApp API integration, AI vector memory and per-tenant isolation, retention and deletion, and user privacy rights. Customer data is not used to train public AI foundation models.
- [Terms & Conditions](https://www.aiwhatsappmate.com/terms): Service terms, acceptable use, and governance.

## What the platform does

- Answers customer questions on WhatsApp 24/7 in under 2 seconds, without a human agent present.
- Understands and replies across modalities: text-to-text, text-to-voice, voice-to-text, voice-to-voice, image replies and video replies.
- Uses a vector knowledge base (RAG) trained on the business's own FAQs, catalogue, documents and policies, so answers reflect that specific business rather than generic AI output.
- Captures and qualifies inbound leads, scores them, and pushes them into the business's CRM.
- Checks live availability and books appointments or consultations directly inside the chat.
- Sends WhatsApp broadcast campaigns, order updates and appointment reminders.
- Runs a shared multi-agent inbox so an entire team works from one business number.
- Escalates to a human agent instantly when the conversation needs one.
- Integrates with CRMs, Shopify, WooCommerce, Google Sheets and payment products.
- Reports conversation analytics and sentiment.

## Who it is for

Indian SMBs that receive more WhatsApp enquiries than their team can answer in real time. Named verticals: restaurants and dining, salons and wellness, real estate and housing, e-commerce and retail, healthcare and clinics, and B2B/wholesale.

## Optional

- [Full reference (all page content in one file)](https://www.aiwhatsappmate.com/llms-full.txt)